Good to Know
Policies & FAQs
Everything to know about appointments, insurance, payments, emergencies, and routine dental care.
Office Policies
What to know before your visit
Office Hours
Summer office hours are 7:00 AM until 6:00 PM Monday through Wednesday from June 1 through September 2. The office is closed for lunch from 1:00 PM until 2:00 PM. Thursday is by appointment only, and Friday is closed.
Appointments
Our office works on a by-appointment schedule. Courtesy telephone, email, and text reminders may be sent, but keeping an appointment is the responsibility of the patient. To change an appointment, 24 hours notice is required. A $100 charge applies to broken appointments or cancellations without 24 hours notice.
Emergencies
Please notify the office as soon as you believe you have a dental emergency so the team can help before pain or swelling becomes more difficult to manage. During office hours, emergencies are worked into the schedule. After hours, weekends, and holidays, call 336-570-3882. Patients seen outside normal office hours are charged $500 in addition to treatment fees.
Insurance & Payments
Payment, including the estimated patient portion or co-payment, is required at the time of service. We accept cash, checks, MasterCard, Visa, American Express, Discover, and CareCredit. We are a VA Community Care Network provider. At this time we do not accept Medicaid. We are not contracted with dental insurance providers, but we are happy to file insurance claims on your behalf.
Past-Due Accounts
Please contact the office promptly if you have questions about an outstanding balance. Some past-due accounts may be referred to a collection agency or to the county clerk for small-claims action.
FAQs
Common patient questions
How often should I see a dentist?
The American Dental Association recommends visiting a dentist at least twice a year for a checkup and professional cleaning. Our office also recommends a minimum of two visits per year.
What should I expect during my appointment?
During your first visit, our team will compile your medical and dental history, examine your teeth and gums, screen for oral cancer, take images as needed, and complete a TMJ exam. We will review your dental profile, discuss a diagnosis, and help you choose the treatment and payment plan that fits your needs.
What if I have an emergency?
Please call our office as soon as you determine that you have a dental emergency. We will work you into the schedule during regular business hours. After hours, weekends, and holidays, call 336-570-3882.
Are regular checkups important for adults and children?
Yes. It is important to have your dental team examine your teeth every six months. Children should come in early to become familiar with the dental office and dental care routines. The American Academy of Pediatric Dentistry recommends a child's first dental visit when the first tooth appears and no later than the first birthday.
Why is oral health important?
Oral health is an important part of overall health. Daily brushing and flossing, regular professional care, and understanding changes in your mouth can help prevent small concerns from becoming larger ones. Our team is here to explain what we see and help you build habits that work for you.
What do plaque and tartar do to my teeth?
Plaque is a sticky film that can usually be removed with careful brushing and flossing. When plaque hardens into tartar, it must be removed by a dental hygienist. Tartar that remains around the teeth and gums can contribute to periodontal disease.
Can you restore decayed teeth?
Preserving natural teeth is our goal. Untreated decay can progress, cause infection, and eventually lead to tooth loss. Depending on the tooth and the extent of damage, treatment may include tooth-colored or silver fillings, crowns, bridges, or root canal care.
Can you replace missing teeth?
Yes. We offer a range of treatment options including implants, dentures, partials, and bridges.
What is a Dental Membership Plan?
It is an annual membership plan that allows new and established patients to access routine preventive care at no extra cost and additional services at a reduced cost.
Are payment plans available for my dental treatment?
Yes. We accept Proceed Finance, Cherry, Sunbit, ONEderful Finance, CareCredit, and major credit cards including MasterCard, Visa, American Express, and Discover.
Do you accept dental insurance?
Yes. We accept many types of dental insurance and will process claims on your behalf. We are a VA Community Care Network provider. At this time we do not accept Medicaid.
Why are dental X-rays sometimes needed?
Dental X-rays are an important part of a complete examination because they can reveal concerns that are not visible during a visual exam. We prescribe them conservatively based on your age, history, symptoms, and risk. When an X-ray is necessary to meet the standard of care, it helps the team make a more complete and responsible recommendation.